The monthly bill is only $29 but after letting it sit idle, she now owes them $85.47. Looking at the Optus Facebook page suggests Ms Ghattas is not alone in her frustration. You stitched us up with an iPad we did not order, then made it impossible to return even when you agreed it was your stuff up,” wrote Queensland Facebook user Tony Zieth. To connect with Optus, join Facebook today. Nationwide News Pty Limited Copyright © 2020. You’ll find us online 24/7 to give you a hand. But plenty of others voiced a similar frustration with the telco. 3,276 were here. Optus' FB page has attracted angry customer complaints.Source:Facebook. Dan’s interactions with Optus Facebook followers have received an overwhelming amount of praise on the Facebook page. You’ll find us online 24/7 to give you a hand. Since the majority of the amount if overdue, the bills also come with the threat of eventual legal action. Australia is a country where English is our language. Yes to having a chinwag. Good job. About See All. Dan’s replies to customers about the controversial multilingual signage were seen as refreshing and “human”. “Any charges relating to the home phone service from November onwards have been removed,” a spokesperson said. Nationwide News Pty Limited Copyright © 2020. Optus Salamander Bay. Join Facebook to connect with Optus Smith and others you may know. Props to some excellent recruitment there. Optus you suck. Optus is on Facebook. IN NOVEMBER, Lucy Ghattas made the difficult decision to move her mother to an aged care facility due to the 81-year-old’s deteriorating mental health. Connect with friends, family and other people you know. Shopping & Retail in Salamander Bay, New South Wales. Looking at the Optus Facebook page suggests Ms Ghattas is not alone in her frustration. The latest bill received by Ms Ghattas.Source:Supplied. Dan, you're an absolute legend. But Ms Ghattas doesn’t understand why such a simple task has proved almost impossible to achieve, especially after making the initial trip to the store with her mother before her health worsened. You’ll find us online 24/7 to give you a hand. When one Facebook follower asked for Estonian language signs, Dan was more than willing to have a conversation with the customer. Some showed their appreciation by … See more of Optus on Facebook. So now we have to use our 4g,” Facebook user Chris Tania Yarnold wrote this week. This is just a sample of what Dan’s fans have posted so far: Just came here to express my love for Dan. 5. Log In. OPTUS receives complaints from customers on social media daily. 1.4 out of 5. They didn’t, so she went back to the chatroom and tried to find somebody who she could call to resolve the issue. Dan needs a raise. Create an account or log into Facebook. Late last year, Optus faced a backlash after placing advertisements in Arabic in its Casula Mall store in New South Wales. Dan uses Facebook to keep the conversation going with customers. Some claimed to have been misled and given services they didn’t want, while others complained about the long waiting times to receive products or technical assistance. 242 people like this. Related Pages. “I paid the December one, I paid the January one but then in February I thought this is a joke. Create New Account. Optus is bound by privacy laws in these types of matters and Ms Ghattas has not organised power of attorney over her mother’s affairs — seemingly leaving her and the telco at an impasse. A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. A follower whose family moved to Australia in 1982 and did not speak a word of English at the time, wrote: “Thank you, Dan, and thank you, Optus, for standing up for what is right, and extending love and compassion not just to new Australians, but also to those who seem to have forgotten what it means to be a proud citizen of this great land.”, One fan even wanted to buy him a beer to say thanks.