4600 150th Ave NE, Redmond, WA 98052-5113. I called again once my joy-cons were received in the system (9/9) and was told that my address was never changed, but that it would be updated before the joy-cons were shipped back to me. I submitted a repair request six months ago. 4600 150th Ave NE REDMOND, WA 98052. p: (425) 882-2040. visit website BBB is here to help. BBB Business Profiles may not be reproduced for sales or promotional purposes. I have been dealing with Nintendo for at least 30 years and needless to say I am disappointed in the service or lack of. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB information and Business Profiles reflect the most current information available to us. Sign up. Needless to say we will not purchase anything from Nintendo again.... Read More. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Nintendo offers video games. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 4600 150th Ave NE. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Redmond, WA 98052-5113. http://www.nintendo.com. This business is in an industry that may require professional licensing, bonding or registration. This is a multi-location business. I contacted Nintendo support for the fourth time in three weeks and was told that there was nothing they could do since the package had shipped, but would be back in touch with me in 20 days to discuss options. Once I received a follow-up email that the repair centers were re-opening, I followed the steps to change my address, called to confirm the address change (8/26), and shipped my two joy-cons in for repair (8/27). If I purchased something and it has issues under warranty why wouldn't it just get replaced. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. My joy-cons are on their way to an apartment 800 miles away from my house, and the only course of action I have is to wait 20 days to resume discussions on how to solve the issue. Well today is 9/16/20 and still no replacement has been received I called Nintendo with the order # my daughter was given and I was told that they will not send a replacement joycon, she has to return the one she has and they will repair it. And, with Covid-19 that repair can take up to a month. Find a location. BBB remains operational and focused on serving our business community. Headquarters4600 150th Ave NE, Redmond, WA 98052-5113Email this Business, Need to file a complaint? Nintendo of America Inc. Wholesale Video Games. We’ll guide you through the process. I immediately called Nintendo support for the third time on 9/14 and was told that the packages would be held until the address could be corrected. At this point, I've struggled with an acknowledged joy-con drift issue for over a year. Well today is 9/16/20 and still no replacement has been received I called Nintendo with the order # my daughter was given and I was told that they will not send a replacement joycon, she has to return the one she has and they will repair it. Nintendo Of America Inc 4600 150th Ave NE Redmond, WA Business Support Service - MapQuest. Some of the sources of information BBB relies on are temporarily unavailable. This is a multi-location business.Need to find a different location? As a matter of policy, BBB does not endorse any product, service or business. I've contacted customer support four separate times, and the only solution I've been offered is to wait for a fifth contact twenty days from now. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at BBB.org/coronavirus. Redmond, WA 98052 Phone number: (425) 882-2040 For customer support visit support.nintendo.com When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have been dealing with Nintendo for at least 30 years and needless to say I am disappointed in the service or lack of.