You can use the existing cord that is used for your current modem. If you'd like to keep your Telstra telephone number, we can request to port it to TPG or you can opt to get a new telephone number from us instead. If you have chosen to have your service professionally installed, we will work with you to arrange Telstra and nbn co appointments to install the necessary equipment. Speeds experienced may be lower due to various factors including your in-home setup and wiring. If you require urgent resolution, we can help right now. The kit only includes the the one cord with the ADSL filter / splitter because although its recommended that a cord without filter be used for FTTN a cord with a filter should not effect the FTTN connection unless the filter is faulty. Losing my patience with Telstra and their awful offshore customer support! Get the latest COVID-19 customer updates. Check with your service provider: are your security alarms nbn compatible? If you’ve chosen us as your provider, getting connected is easy. You can also purchase a speed boost that will put you on the NBN 100/40 speed tier. Sorry for the mess of cables. a small exchange box) close to your home. Telstra provided NBN some additional information and then NBN came back said OK, yes there is Services at the address identified. We currently have an ADSL filter installed for our current connection, which I think was setup by the original owners of the house, and it isn't removable. Find out more about speeds on the nbn network with Telstra at telstra.com/nbn-speeds. The black cable is for the landline and the grey cable is for DSL. We do not have a mailbox set up for this address. Some questions about switching to nbn FTTN from AD... Streaming (Netflix, Stan, Foxtel Now, Binge). How do I know if services on the nbn network are available in my area? I'm still on Telstra cable and have Foxtel via cable also. If you do connect the new modem now it will send a signal to Telstra that you are ready for NBN and once NBN becomes available you will get a text or email from Telstra telling you the date you will be connected and unless you ring up and cancel the transfer  as soon you receive the message you will automatically be connected. If you're an existing customer on an nbn-ready plan, you can switch to the nbn and keep your plan, monthly cost and data allowance. Fire alarms and emergency lift services Or take a look at Telstra’s Business Protect service on the nbn network. I am using Telstra cable in internet at the moment. What is a Fibre to the Curb (FTTC) connection. What do I need to know about my home phone on the nbn™ network? I only want to set it up when it can actually connect, because apparently you can't go back to ADSL once it is connected. Some questions about switching to nbn FTTN from ADSL2+, Re: Some questions about switching to nbn FTTN from ADSL2+. How long do I have to switch to a service on the nbn network? I am with Telstra cable at the moment. Download FTTB appointment guide (PDF - 76KB). Download HFC appointment guide (PDF - 139KB), We're here to answer your questions about switching to the nbn™ network with Telstra, If you have a question about your existing nbn™ network plan order please feel free to contact us. How will my Telstra home phone work on the nbn™ network? Press question mark to learn the rest of the keyboard shortcuts. Did you find what you need on our website? NBN will only be connected once it becomes available in the area. We can also help arrange nbn™ co appointments to install the necessary equipment. Because Telstra owned the cable network it was cheaper for them to provide the Service. if the nbn has rolled out in your area If you don’t, your home phone will be disconnected. 3. with our address finder. Hi all, I have a non tech savvy relative in Gorokan who will shortly switch from an ADSL connection ... With direct debit there’s no need to give paying your bill another thought. From here, a coaxial cable runs to your wall socket. The Telstra gateway has VOIP built in and there is a RJ11 for use with a normal phone, corded or cordless. Thanks for your feedback. This is how I get switched to NBN from ADSL. If I were to connect the new modem now, would the service only become available once nbn is ready in our area? I'll see what pricing is like for getting the old filter removed by our electrician. Is the Arcadyan version bad? Why are there 2 different manufacturers of the Telstra Smart Modem Gen 2? I'm not going to set it up until nbn actually becomes available. I am looking at switching over to NBN (HFC) for my internet, but wanted to know what will happen to my existing Foxtel? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's attached to the wall, not like a normal filter, where you can connect the input end to the wall outlet with a cable, and it appears to be wired into the incoming ADSL connection. Telstra NBN uses IPOE (No username or password required). FTTN professional gateway install (PDF - 65KB). No, in many cases for standard connections to the nbn network you can move without changing your plan*. NBN company send a letter to me and said my address is connected to NBN now.