The Energy Ombudsman Act 1998 provides the legislation which specifies the role and powers of the Energy Ombudsman. Other Tasmanian Agencies; Other State / Territory Agencies; Other Office Websites; Contact Us. 1. After having followed the complaints and disputes escalation process, a customer may lodge a complaint with the Tasmanian Ombudsman in respect of a dispute with the regulated entity concerning the amount of money that the customer is required to pay to the regulated entity. 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He was appointed Director of the Office of the Ombudsman in April 2011, and prior to that was the Principal Officer, Ombudsman. Miscellaneous charges are the fees suppliers charge customers for certain additional work, such as meter tests, disconnections and off-peak conversions. Save lives. The Ombudsman The role of the Ombudsman is to investigate the administrative actions of public authorities to ensure their actions are lawful, reasonable and fair. means the Ombudsman appointed under the Ombudsman Act 1978. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or workplace relations professional. A comprehensive set of safeguards were developed in consultation with federal and state privacy commissioners including the Tasmanian Ombudsman. The Energy Ombudsman provides a dispute resolution service for electricity and natural gas customers in Tasmania who have been unable to resolve a complaint with their energy retailer or distributor. All contents of the excluding publicly sourced documents are Copyright © 2013-. People could only make electricity-related complaints through civil courts, the State Ombudsman or the Office of Consumer Affairs. Post Code Telephone (business hours) Mobile Fax Email Address Do you have a disability or other special needs? The Energy Ombudsman of Tasmania provides a free, fair and independent dispute-resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor. Research showed that an industry-specific scheme was needed and the Office of the Electricity Ombudsman was established in October 1998, after the Electricity Ombudsman Act received Royal Assent on 19 June 1998. Yes; No (please specify) Are you of Aboriginal or Torres Strait … Stay home. This Act outlines the role of the Ombudsman to enquire into and investigate complaints about administrative actions of Tasmanian Government Departments, Local Government Councils and a range of public authorities. Since 1 July 2005, the Energy Ombudsman has had the power to receive, investigate and resolve complaints between electricity and gas consumers and their providers, under the Energy Ombudsman Act 1998.