The real cost of Payroll software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. Sorry to hear you had a bad experience with our support. We are going on 3 years now and still are improving our processes as they continue to upgrade and make good improvements to their software. ProsIt looks good at first glance- clean look for employeesConsWhere do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. All in all, I strongly encourage you to consider alternatives. Anyhow buyer beware, as in all software, always something! Adding new employees is easy. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). I've almost never left a poor review for any product or service in my 20+ years buying products and services online. By accessing our website, you agree to our Privacy Policy and General User Terms. Cons: Just takes a little adjustment to get used to and work with other parties to import content. An issue that took 30 seconds to resolve cost me hours of time lost over weeks. The system is easy to use for all levels at the company and are pleased with the products they offer. Comments: Pros: It has reduced the amount of time for processing our payroll by at least 70%. View Profile. by OpenTimeClock.com . I've been using UltiPro for nearly 8 years now and the service is amazing. Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. With regards to your comment only being able to have one time clock open at a time? Adding new employees is easy. Cannot get much simpler than this. ClockShark is the leading time tracking & scheduling software for local construction, field service, and franchises. Wish we had more active notification when things are down. Anticipate losing several hours to figure out the 30-second solution when it's time to record sick and vacation time taken by an employee. I have been using the desktop version Time Clock MTS for 5 years and absolutely love it. To help you evaluate this, we've compared UltiPro Payroll Vs. Free comparisons, demos and price quotes. But there is no business out there without room for improvement :). buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In my situation, I had a minor support issue. UltiPro Payroll software is a cloud-based HCM (human capital management) solution that enables organizations to manage their payroll, HR, and talent needs. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". I like working with the same folks sometimes as we develop a friendship. In my situation, I had a minor support issue. I imagine that the 1 out of 10 customer service comes from a company that takes your money upfront and then feels no obligation to spend any additional time with customer service later.